Although it might feel like it’s here already, it doesn’t officially become autumn until 22nd September. For us, it’s a time of year full of competition, ceremony and celebration. The vast majority of our industry awards take place between September and December, and we’ll be attending a few this time around.
Customers have always been the cornerstone of Kingsbridge, the strong foundation on which our business is built. Although we’re always delighted to pick up nominations for our business and the products we offer, it’s the nominations we receive for customer service that mean the most to us.
This year (so far) we’ve picked up three of particular importance. Our first stop is at the 2017 eCommerce Awards, where we’ve been nominated for Best Insurance eCommerce. We know purchasing insurance can be difficult at times, which is why we’ve tried to make our online buying process as simple and easy to use as possible, as well as providing all the information a contractor could need on our website and in our blog posts.
After that, we’re heading off to this year’s UK Customer Experience Awards following our nomination in the Customers at the Heart of Everything category. The award is for “organisations who have truly created a business culture that puts their customers at the heart of everything they do.” We couldn’t have put it better ourselves!
Finally, in December, we’ll be stopping off at London’s O2 for the Insurance Times Awards. Our nomination? Customer Champion of the Year. To be recognised for our customer service alongside the likes of Aviva and Zurich is something we’re very proud of. An early Christmas present perhaps?
We’ll report back on the blog and our Twitter from the ceremonies as they happen – keep checking in!