With the fallout still rumbling on from the complete failure that was the introduction of TSB’s new IT system in April, it really does highlight just how badly things can go wrong – particularly for IT contractors working with big companies.
Mistakes can’t be just “dealt with” without anyone noticing and there’s the potential to cause massive disruption to a lot of people. Also worthy of note here is the recent fiasco at Northern Rail: when things go wrong they go spectacularly and publicly wrong.
So, what can contractors, particularly IT contractors, learn from these massive, disruptive and very, very public debacles? Here are a few lessons that could be learnt.